Refund & Cancellation Policy

1. Order Cancellation Policy

You may cancel an order free of cost before it has been marked as "Packed" or "Out for Delivery" directly through the app or by calling our store manager at +91 91107 59629.

Once a delivery rider has been dispatched with fresh perishable goods (such as milk, curd, or bread), cancellation requests may be restricted.

2. Returns at Doorstep & Quality Issues

We follow a customer-first verification policy upon delivery:

• Doorstep Inspection: You are encouraged to inspect sealed packages, dairy expiration dates, and package integrity when our rider arrives. If any item is damaged or leaking, you may refuse that specific item directly with the delivery partner.
• Damaged or Incorrect Item: If you discover a damaged or incorrect product after delivery, notify us within 24 hours through the app's Help section or WhatsApp at +91 91107 59629 with a quick photo of the item.
• Perishable Goods (Milk, Curd, Dairy): Any quality discrepancies in perishable daily staples must be reported on the same delivery date.

3. Refund Settlement Timelines

When a refund is approved for an unfulfilled, returned, or cancelled order:

• UPI Payments: Refunds are initiated immediately via UPI reversal and typically reflect within 2 to 24 hours.
• Credit/Debit Cards & Net Banking: Processed through Razorpay/PhonePe within 3 to 5 business days per standard banking processing windows.
• Cash on Delivery (COD): If an item is returned at doorstep, the rider adjusts the total bill before collecting cash, or provides store credit/direct UPI transfer.